Cancellation & Refund Policy

1. Free trial

The 14-day trial of a paid plan is free. If you cancel before it ends, your card is not charged. Any temporary hold placed to verify your card is released automatically.

2. Cancellation

You can cancel at any time: an organisation plan from the billing page or the admin panel’s settings, a personal plan from the call app’s Plans page. Automatic renewal stops at once and access continues until the end of the period you have paid for.

3. 14-day money-back guarantee

Ask within 14 days of any payment — the first charge after the trial or any renewal — and we refund that payment in full, no reason needed. After a refund the period it paid for is cancelled and the subscription ends.

4. After 14 days

After 14 days the current period is not refunded; you can cancel so that the next payment is not taken.

5. Charges made in error

Duplicate or mistaken charges, and payment for a period in which you could not use the service because of us, are always refunded in full, whatever the date.

6. How to ask for a refund

• write to [email protected] from the e-mail address of your account;
• give the date and amount of the payment; for an organisation plan, also the organisation’s name (the request must come from its owner);
• we answer within 3 business days. An approved refund goes back to the same card through Flitt; depending on your bank it usually appears within 5–10 business days.

7. Your statutory rights

This policy does not limit any consumer rights you have under Georgian law.